Our Customer Service department is here to help with any questions you may have, including helping you determine exactly which products best meet your needs, or resolving any ordering issues. You may want to check our list of frequently asked ordering questions below. Our Customer Service department is open Monday-Friday, from 9 a.m. to 5 p.m. (CA time).
To reach our Customer Service department please call:
800-424-1055 (toll free, U.S. only)
530-478-7600 (U.S. and international calling)
What Payment Methods Do You Accept?
For online ordering, we accept Visa, MasterCard, American Express, and Discover. If you prefer, you can also call us to place your order. We will give you an order total over the phone (including shipping) which you can pay for with a credit card or check. Your order will ship once your check is received. You can also mail us a written order with a check included (please call us if you need help calculating your shipping cost). We will send you your order as soon as payment has been verified. If you would like to pay us by wire-transfer or some other method, please call us first.
How Do I Make Changes to My Order?
If you would like to make changes to your order, please email our order department, telling us the changes you would like to make. We will e-mail you back a confirmation that the change has been made (if the order has not already been shipped). You can also call us with any changes at 800-424-1055. If an order has already been shipped to you, we can make arrangements for you to return to us any unwanted items or send you another package with additional items. For more information about returning an item, please see "Returns & Exchanges" below.
Where's My Order?
Currently, we do not have an online shipping/tracking system directly available to our customers. However, if you have any questions or concerns about where an order might be, please email our order department or call us at 800-424-1055. We will be more than happy to find out your order status for you.
What if I have a problem with my order?
If you experience any problems with an order: an order has not yet arrived, the wrong item was shipped to you, an item came to you damaged, or you are simply unsatisfied, please email our order department or call us at 800-424-1055.
Do you have secure online ordering?
Yes, we have a safe shopping guarantee. We currently use the Yahoo Shopping Cart system, which is supported by Yahoo's Privacy and Security policies. If you wish to read more about the Yahoo shopping security, please click here.
How do I receive the "Book Club" price for my order?
Members of the Crystal Clarity "Hot off the Press" Book Club receive additional discounts on all book purchases. To qualify for these discounts you must be a member of the book club. To read more about the book club, please click here. The discount is received when checking out on the shopping cart page. Simply enter the "Hot off the Press" promotional code that you received when you joined the book club to see the discount reflected in your shopping cart.
All in-stock items are shipped within 2-3 days of receiving your order, and are shipped via U.S. Postal Service Priority Mail. Delivery varies depending on location, but generally ranges from 5-10 days. If you need expedited shipping for your order, please call us directly to arrange at 800-424-1055 or 530-478-7600.
We now ship orders to Canada and most countries around the world using USPS Priority International mail which is insured and trackable. If you have any questions about your international order please contact us at firstname.lastname@example.org or phone 530-478-7600.
Returns & Exchanges
Your satisfaction is extremely important to us. If, for any reason, you are not satisfied with an item you ordered from us, you can return it for a full reimbursement, any time within 30 days of your receipt of an item. We'll also refund the shipping cost if the return is a result of our error. We cannot reimburse your shipping costs for any item that is returned at your discretion. Here are the general guidelines for our products:
- Books must be in their original condition
- CD's, audio books, and DVD's must by unopened, unless they are defective.
Please note that we can process returns and refunds only for items purchased directly from us. We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 60 days. We will be happy to exchange any damaged or defective merchandise.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, you will still be responsible for any shipping costs.